For Operations Managers
The work is fine. The tooling around it is the bottleneck.
For operations managers running the day-to-day in a small or mid-sized organisation. Your team is competent. Your stack is held together with spreadsheets, Slack threads, and goodwill.
What we hear
- -Monday-morning reporting takes three hours of stitching together exports
- -Five SaaS tools cover the same data and none of them agree
- -New hires need a week of someone shoulder-surfing them through the system
- -A single person knows how the master spreadsheet really works
- -Manual classification and routing is eating an FTE that should be doing real work