Professional Services
Billable hours are finite. Operations bloat is not. The fix is one app, not five.
For consultancies, agencies, and accounting firms where the operations layer is held together with Notion pages, Google Sheets, and a Slack channel called #monday. We have shipped both ends - a single internal app to replace the SaaS sprawl and a Postgres + dbt platform under the reporting layer.
What we hear on the floor
- -Five SaaS tools cover the same delivery data and none of them agree by Monday morning
- -A 14-year-old Excel workbook holds the entire utilisation and reporting layer together
- -The operations lead loses three hours a week stitching exports together for the leadership meeting
- -Onboarding a new consultant means a week of someone shoulder-surfing them through the system
- -The single person who understands the master spreadsheet is the same person planning to take long service leave