IT Support & Managed Services.
Your tech team on call — without the overhead of hiring one.
The problem
Small businesses outgrow the "one person who knows computers" model fast. Printers stop working, email goes down, a new hire needs a laptop configured, and suddenly someone who is supposed to be doing sales is debugging a VPN connection.
What we do
We act as your IT department — either fully outsourced or as a supplement to an in-house person who is stretched too thin:
Helpdesk — phone, email, and remote support for your team's day-to-day tech issues
On-site visits — when remote cannot solve it, we come to you
User onboarding and offboarding — new hire gets a configured machine and accounts on day one; a leaver has everything revoked the same day
Patch management — keeping your systems and software up to date
Monitoring and alerting — we watch your critical systems so problems are caught before your team notices
Vendor liaison — we talk to your ISP, your SaaS vendors, and your printer company so you don't have to
How it works
Most clients start with a monthly retainer. We scope the size of your team, the complexity of your setup, and the level of support you need, then quote a flat monthly fee. No per-ticket billing surprises.
Pricing
Monthly retainers typically range from AUD 1,000–5,000 depending on team size and scope. Includes remote and on-site support, monitoring, and patch management.
Try it yourself
Live demos in your browser.
FAQ
Common
questions.
What are your response times?
Critical issues (system down, security incident) within 1 hour. Standard requests within 4 business hours. We track and report on response times monthly.
Do you support Macs and PCs?
Both. We also support mixed environments, which is most Australian offices in practice.
Can you support remote workers?
Yes — remote support is a core part of what we do. VPN configuration, remote desktop, cloud app support, and shipping configured hardware to remote staff.
You might also need
Hardware
Hardware & Device Repair
Broken screens, dead batteries, slow machines — fixed properly.
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Infrastructure
Cloud & Infrastructure
Servers, networks, and deployments that work without babysitting.
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Security
Security & Compliance
Know where you are exposed. Fix what matters first.
Learn more →
Ready to talk
Let's start with
your problem.
Every engagement starts with a conversation — not a sales pitch. Tell us what is not working and we will tell you what we would do about it.