Keep it running
IT Support & Managed Services
Your tech team on call - without the overhead of hiring one.
Remote and on-site tech support for small and mid-sized businesses. We handle the day-to-day - helpdesk, troubleshooting, user onboarding, patching, and monitoring - so your team can focus on their actual work.
The problem
Small businesses outgrow the "one person who knows computers" model fast. Printers stop working, email goes down, a new hire needs a laptop configured, and suddenly someone who is supposed to be doing sales is debugging a VPN connection.
What we do
We act as your IT department - either fully outsourced or as a supplement to an in-house person who is stretched too thin:
- Helpdesk - phone, email, and remote support for your team's day-to-day tech issues
- On-site visits - when remote cannot solve it, we come to you
- User onboarding and offboarding - new hire gets a configured machine and accounts on day one; a leaver has everything revoked the same day
- Patch management - keeping your systems and software up to date
- Monitoring and alerting - we watch your critical systems so problems are caught before your team notices
- Vendor liaison - we talk to your ISP, your SaaS vendors, and your printer company so you don't have to
How it works
Most clients start with a monthly retainer. We scope the size of your team, the complexity of your setup, and the level of support you need, then quote a flat monthly fee. No per-ticket billing surprises.
Pricing
Monthly retainers typically range from AUD 1,000-5,000 depending on team size and scope. Includes remote and on-site support, monitoring, and patch management.
Common questions
- What are your response times?
- Critical issues (system down, security incident) within 1 hour. Standard requests within 4 business hours. We track and report on response times monthly.
- Do you support Macs and PCs?
- Both. We also support mixed environments, which is most Australian offices in practice.
- Can you support remote workers?
- Yes - remote support is a core part of what we do. VPN configuration, remote desktop, cloud app support, and shipping configured hardware to remote staff.